Refund policy
At Vayanaa, we value your satisfaction. Please read our return and exchange policy below:
Returns
- You may request a return within 8 days of receiving your order if you are unsatisfied.
- Returned items must be unused, unworn, with tags, and in their original packaging.
- Proof of purchase (order confirmation/receipt) is required.
- Return shipping costs are the responsibility of the customer (unless the item is damaged or incorrect).
- To start a return, please contact us at support@vayanaa.in. Returns must be approved before being sent back.
Refunds / Store Credit
- We do not offer refunds.
- Once your return is accepted, you will receive store credit equal to your purchase amount, valid for 6 months from the date of issue.
- Store credit can be used towards any future purchase on Vayanaa.in.
Damaged or Wrong Items
- If your order arrives damaged or you receive the wrong product, please contact us immediately.
- In such cases, we will provide a replacement or exchange at no additional cost, and we will cover the return shipping.
Non-returnable Items
- Sale items, custom-made products, gift cards, and personal care goods cannot be returned.